Terms & Conditions

Terms and Conditions

1. Introduction

These Terms and Conditions (“Agreement”) govern the provision of cleaning services provided by amBitiousBlitz to you, the client. By booking or accepting our Services, you agree to the following terms and conditions. Please read this Agreement carefully before engaging in any cleaning services with our Company.

2. Service Description

We offer a range of cleaning services, including but not limited to domestic, commercial, end of tenancy, deep cleaning, hoarding clean ups, after death, crime scene, pigeon guano, biohazard and needle sweeps. The specific scope of work, frequency, and special requirements will be detailed in your individual service agreement or schedule. We reserve the right to modify service offerings as necessary.

3. Booking and Scheduling

All bookings are to be made in advance, either via our website, by phone/WhatsApp, or through email. The Client is responsible for providing accurate information regarding the property, access points, and any special requirements we need to know to complete the job successfully. Bookings are subject to availability, and confirmation will be provided after we review your request.

3.1 Cancellation

Cancellations or changes to bookings require at least 48 hours’ notice. Failure to provide sufficient notice will result in paying 50% of your fee price. Any cleans cancelled on the day of appointment will be charged in full.

4. Pricing and Payment

All prices for Services are provided at the time of booking and may vary based on the size of the property, type of service requested, and any additional services or materials required.

50% of the overall fee is required to be paid prior to the clean to safeguard our services. After completion, the outstanding fee is to be paid. In some circumstances we will ask for the full fee upfront to safeguard our service and costs. We accept cash, credit/debit cards, and bank transfer. Late payments may incur a fee of 5%, and repeated late payments may result in termination of Service.

5. Access to Property

The Client must ensure that our cleaning staff have safe and reasonable access to the property at the agreed time. This includes providing necessary keys, codes, or arranging for someone to grant entry. If access is not possible at the scheduled time, the Service may be rescheduled or cancelled, and a full fee will be charged.

6. Use of Products and Equipment

We provide our own cleaning products and equipment unless otherwise arranged. If the Client requests the use of their own products, we are not liable for any damage arising from their use. All equipment used is maintained to ensure safety and effectiveness.

7. Quality Guarantee and Complaints

We strive to provide high-quality cleaning services. If you are dissatisfied with the Service, please contact us within 24 hours of completion. We will investigate the issue and, if warranted, offer to re-clean the area in question at no additional cost. Our guarantee does not cover dissatisfaction resulting from circumstances beyond our control, such as pre-existing damage or wear and tear.

8. Liability and Insurance

We are fully insured for public liability and damage caused by our cleaning staff. However, we are not liable for:

• Damage due to incorrect information provided by the Client
• Normal wear and tear, deterioration, or pre-existing damage
• Loss of items not securely stored prior to cleaning
• Failure to provide access as scheduled

Clients are responsible for securing valuables. Any damages or loss must be reported to us within 24 hours of Service completion for consideration.

9. Termination

Either party may cancel or terminate the Service with reasonable notice, 48 hours before the scheduled Service. We reserve the right to terminate Service immediately if there is a breach of these Terms, if the environment is unsafe, or if staff are threatened or abused.

Refunds will be processed in accordance with our refund policy. Cancellation fees may apply.

10. Confidentiality and Privacy

We respect your privacy and handle all personal information in accordance with data collection practices. Your details will not be shared with third parties except as necessary to carry out the Service or as required by law.

Staff are required to maintain confidentiality regarding any personal or sensitive information they may encounter during their work on your property.

11. Force Majeure

We are not liable for any delay or failure to perform our obligations if such delay or failure results from events or circumstances outside our reasonable control, including but not limited to natural disasters, severe weather, strikes, labour disputes, pandemics, or governmental actions.

12. Amendments to Terms

We reserve the right to amend these Terms and Conditions at any time. Clients will be notified of any substantial changes prior to their next scheduled Service. Continued use of the Service constitutes acceptance of the revised Terms.

13. Contact Information

For bookings, questions, complaints, or other inquiries, please contact us using our contact page found on this website. By booking or using our cleaning Services, you indicate your agreement to these Terms and Conditions. Please retain a copy of this Agreement for your records.